Reference

The Legal Side, Written Plainly

Our terms, privacy rules and account conditions live on this one page, so you can read them before you deposit a single taka.

Terms in plain EnglishPrivacy and data rulesAccount conditionsEligibility by region
ga99oas The Legal Side, Written Plainly
POLICY CONTACT

Where to Send a Legal Question

Anything about these terms, your data or a contested account action goes to our Bangladesh support desk, not to a public forum. Tell us your registered mobile number and the wallet you used, and we can pull the right record without asking you twice.

Team online

Support desk

Reach our Bangladesh support team through the in-account help channel. Share your registered mobile number so we can match your account on the first reply.

Data requests

Want a copy of what we hold, or a correction to it? Send the request from your registered number and we will confirm identity before anything moves.

Account closure

Ask to close your account and we will settle any open wallet balance first, then confirm in writing once the closure is done on our side.

HOW WE HANDLE IT

Data, Cookies and Account Security

We keep the legal side boring on purpose. Your account details are held against your mobile number, sessions are checked with a one-time code sent to that number, and we do not ask for your bKash, Nagad or Rocket PIN at any point. Cookies do a narrow job here: keeping you signed in, remembering your language choice, and showing us which pages fail to load. We store transaction records for as long as the applicable rules require and no longer, then delete them.

One-time code sign-in Each session is confirmed with a code sent to your registered mobile number, so a stolen password alone will not open your account wallet.
PIN never requested Our staff will not ask for your bKash, Nagad or Rocket PIN, and any message that does is not from us. Treat it as fraud.
Limited cookies Cookies keep you signed in, hold your language choice and log page errors. We do not sell that data on to outside ad networks.
Retention and deletion Transaction records stay for the period the applicable rules set, then get deleted. You can request a copy or a correction at any time.

Legal Questions We Get Asked

The same handful of questions comes up again and again, so we have answered them here rather than making you mail us first.

Access depends on your local law and eligible regions, so check that first. We do not claim availability where local rules do not allow it, and we may ask you to confirm your region.

Your registered mobile number, wallet transaction records, login sessions and any support messages you send. You can request a copy from your registered number and we will verify you first.

No. We never need your bKash, Nagad or Rocket PIN. Deposits run from your own app, and anything asking for that PIN is not from us.

Write from your registered mobile number, say what is wrong, and we will check it against the record before changing it. Some fields need a fresh one-time code.

Yes. Ask from your registered number, we settle any open wallet balance first, then confirm the closure in writing once it is done.

They can, when payment rules or local law shift. The version on this page is the one that applies, and staying signed in means you accept it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.